Bridging the Soft Skills GapPRAISE FOR THE PREVIOUS EDITION OF BRIDGING THE SOFT SKILLS GAP Tulgan takes understanding and addressing challenges with generational diversity AND inclusion to the next level. This book is chock full of meaningful and effective strategies for getting the most out of this critical talent component. SUE UNVARSKY, Senior Vice President, U. S. Customer Service, Prudential Retirement As you read this book, as well as his others, you cant help but think