Operations and Supply Chain ManagementPREFACE x 1 Introduction to Operations and Supply Chain Management 1 S1 Operational Decision Making Tools: Decision Analysis 32 2 Quality Management 52 3 Statistical Process Control 106 S3 Operational Decision Making Tools: Acceptance Sampling 149 4 Product Design 158 5 Service Design 190 6 Processes and Technology 224 7 Capacity and Facilities Design 254 S7 Operational Decision Making Tools: Facility Location Models 293 8 Human Resources 313 S8