How to Deal with Difficult PeopleSimple strategies to keep the problem people in your life at bay This second edition of How to Deal with Difficult People arms you with the tools and tactics you need to handle all sorts of difficult people: the highly critical, the uncooperative, the incessantly negative, and the downright mean. In the book, Gill Hasson helps you understand what makes difficult people tick and how to deal with them. Youll explore the best ways to confidently stand up