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The Future of Service is 5DThe Future of Service is 5D: Why humans serve best in the digital era, is a book that aspires to redefine our understanding of what service means in an increasingly digital and interconnected world. An eminent voice for service leadership and customer service mastery, Jaquie Scammell has tackled the hard question; how to reclaim the human in human service. 5D service is a new paradigm that brings the quintessential human qualities of service back into
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The Future of Service is 5D
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