Introduction to Information Systems, International AdaptationPreface v 1 Introduction to Information Systems 1 2 Organizational Strategy, Competitive Advantage, and Information Systems 34 3 Ethics and Privacy 70 4 Information Security 91 5 Data and Knowledge Management 124 6 Telecommunications and Networking 163 7 E Business and E Commerce 197 8 Wireless, Mobile Computing, and Mobile Commerce 232 9 Social Computing 264 10 Information Systems within the Organization 296 11 Customer Relationship Management and