Why Won't You Apologize?I'm sorry are the two most important words in our language: when we have been hurt, we feel that only a genuine apology can rebuild a broken relationship and restore trust. But what makes a truly good apology? Why are some people unable to say sorry, while others apologise all the time? And do we always have to forgive those who hurt us? In this joyful, sanity saving guide to setting things right, the renowned psychologist and bestselling author
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