Complete Guide to Conflict Resolution in the WorkplacePacked with exercises, case studies, and checklists, the book also supplies: * an overview of workplace conflict * diagnostic tools for measuring it * techniques for resolving conflict, such as negotiation, labor management partnerships, third party dispute resolution, mediation, arbitration, more. This invaluable resource shows you why its so much more valuable to resolve conflict than it is to eradicate it. People thrive on conflict in most areas of