ORGANIZATION AND MANAGEMENT: BUSINESSOpens each chapter with an engaging case outlining actual management problems facing a featured well known companyPrepares students for studying the material with a study tip in the chapter openerHighlights key terms set in boldface in the text, with definitions in the margins to make it easy for students to check their understanding; a complete alphabetical list of key terms appears at the end of each chapter as a study checklist, with page citations
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