Becoming a Welcoming ChurchMost church members don't see their churches clearly. In almost all of Thom S. Rainer's consultations, church members perceive their church to be friendly. But as he surveyed guests, he found that the guests typically saw church members as unfriendly. The perception chasm existed because the members were indeed friendly . . . to one another. The guests felt like they crashed a private party. Bestselling author Thom Rainer (I Am a Church Member,