Seeing What Others Don'tInsights can change the world, but we also need insights into the everyday things that frustrate and confuse us, so we can more effectively solve problems, make decisions and get things done. Yet until now, we knew remarkably little about insight: how it works, and how we can develop it for ourselves. A keen observer of people in their natural settingsfrom soldiers to scientists, police officers to business peoplerenowned cognitive psychologist Gary