The Pause PrinciplePRAISE FOR THE PAUSE PRINCIPLE Theres a trick to managing tense workplace moments and its called The Pause Principle by Cynthia Kane. The practices outlined in this book will immediately help you defuse stressful situations and make them manageable. The most important skill of any leader is to be a strong communicator and this book will teach you invaluable strategies that will benefit you throughout your entire career and life. GINO WICKMAN, Author