The Customer Success Professional's HandbookPraise for THE CUSTOMER SUCCESS PROFESSIONAL'S HANDBOOK "In the Age of the Internet that ushered in this century, product was still king, and the product manager was the role around which everything else revolved. Today we are in the Age of the Customer, where the customer is king, and the role around which everything else must revolve is the customer success manager. This is a new role, and that makes The Customer Success Professional's Handbook a