Promising CareFrom the Commentaries "'My Right Knee' was a personal turning point for me, and it raised the bar for the health care industry I wasn't quite prepared to hear a speech that would provide a defining moment in my own leadership journey and quest for quality." Gary S. Kaplan, MD "Tomorrow's leaders will need Berwick's stunning ability to bridge and balance tensions without collapsing them, to hold contradictions." Diana Chapman Walsh, PhD "As in all of