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Managing the UnexpectedImprove your company's ability to avoid or manage crises Managing the Unexpected, Third Edition is a thoroughly revised text that offers an updated look at the groundbreaking ideas explored in the first and second editions. Revised to reflect events emblematic of the unique challenges that organisations have faced in recent years, including bank failures, intelligence failures, quality failures, and other organisational misfortunes, often sparked by
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Managing the Unexpected

Managing the Unexpected

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