The Process MattersWe do business in a results oriented world. Our focus on growth is laudable for its clarity, but one of its downsides is that firms can lose sight of the process: how business gets done and the individuals or employees through whom results are achieved. This leads to compromised decisions and unethical behaviour. It is not just what we accomplish that matters but also how we accomplish it. In The Process Matters, Joel Brockner shows that managers have