Calls May Be Recorded for Training and Monitoring PurposesShould we really ever bring our whole selves to work? In a London call centre, Jimmie helps holidaymakers with myriad problems, but he is hardly a model employee. He doesn't simply provide customer service to his clients and advice to his colleagues; he gets involved in their fantasies and frustrations, and now he's about to be hauled up in front of the boss. From perfecting his roles as an undertaker and as a clown to performing duties above and